سياسة الإستبدال والإسترجاع

Number of days for exchange 3 Number of days for return 1 Return and exchange are only for a defect in the item or due to an error. Contact the customer service team and message them on WhatsApp 0548941103 - provide them with (order number - replacement model - desired size) to submit a replacement request for you. After the product arrives and is inspected and all accessories are confirmed to be present, the replacement order will be shipped directly. The replacement process may incur additional fees related to shipping costs and cash on delivery. Exchange is available only once. The customer bears the shipping cost. The refund period is from 7 to 14 working days, and the customer bears the delay in refund if incorrect data is entered. The store is not responsible for delays in exchange or return caused by shipping companies in pickup or delivery; however, the store "اسم الموضة" follows up fully on its part to speed up the delivery and pickup process. The customer bears the shipping cost and return shipping fees if they do not wish to receive the order, where the shipping and return policy fee will be deducted, and the remaining amount will be refunded according to the payment method used. Otherwise, the refunded amount will be transferred to the beneficiary's account or the account the customer will approve and provide. Refunds or the return of the exchanged item to the electronic wallet depend on the customer delivering the item to be returned or exchanged to the shipping company, and it is the customer's responsibility to deliver the item; the store bears no responsibility for delays in this process. "اسم الموضة" store does not guarantee the availability of the returned items, and the customer has the option to wait for the product to be available again. For your safety: the niqab cannot be exchanged or returned. The abaya that has been modified or had any additions requested by the customer (shortening - tightening - installing TaqTaq) cannot be exchanged or returned. The product to be exchanged or returned must be in its original condition, unscented, and free of any external changes such as dust, chlorine, or anything that alters its original state.